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Cancellation, Returns & Refunds

At Little Babybox, we take immense pride in the unique design and craftsmanship of our boutique collections, and we want you to be completely delighted with your purchase. If you need to cancel or return an item, we aim to make the process as simple and reassuring as possible.

1. Standard Returns & Cancellations (Within 14 Days)

In accordance with the Consumer Contracts Regulations, you have a 14-day window from the day you receive the last item in your order to notify us if you wish to return or cancel.

• Full Order Cancellations: If you choose to cancel your order in full within this 14-day period, we will gladly refund the full purchase amount, including our initial standard outbound postage and packing charges.
• Partial Cancellations: Please note that if you only return or cancel a portion of a larger order, or request a return after the 14-day window has closed, initial outbound postage charges are non-refundable.
• Return Shipping: The customer is responsible for the postage costs incurred when sending items back to our boutique.
• How to Start: Please submit your request via your customer account at https://account.littlebabybox.co.uk, or email our friendly team at info@littlebabybox.co.uk within 14 days of delivery, and we will guide you through the next steps.

2. EU Right of Withdrawal (EU Customers)

If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

To exercise this right, please submit your request via your customer account at https://account.littlebabybox.co.uk, or contact us at info@littlebabybox.co.uk within the 14-day withdrawal period.

Return shipping costs are the customer's responsibility. We will process your refund within 14 days of receiving the returned goods.

Exceptions: Personalised or custom-made items are exempt from the right of withdrawal, as permitted under EU Consumer Rights Directive Article 16(c).

3. Item Condition & Care

To qualify for a refund, returned items must arrive back with us in a brand new, unused, and completely saleable condition.

• Please ensure goods are safely wrapped in their original packaging, with all internal labels, swing tickets, and proof of purchase intact.
• We kindly ask that you take reasonable care of the items while they are in your possession, as Little Babybox reserves the right not to accept returns on items that show signs of handling or wear.

4. Personalised & Custom Items (Strict Exclusion)

Due to their bespoke nature, personalised products are strictly non-returnable and cannot be changed, cancelled, or refunded once your order has been placed into production.

• The Only Exception: If a personalised item unfortunately arrives damaged or faulty, please notify us within 2 days of delivery, and we will swiftly replace or fix it for you.
• Please Note: To offer an efficient delivery service, custom orders are sent to production immediately. Please double-check spelling, layouts, and initials on-screen before completing checkout, as we are not liable for customer input errors.

5. International Orders (Simply for Flying Logbooks)

Our international shipments are securely handled via Shopify Managed Markets to ensure a premium, pre-cleared delivery experience with no hidden doorstep fees.

• If you need to return an international order from outside the UK, please contact us at info@littlebabybox.co.uk within 14 days of delivery.
• While we happily refund the product purchase price of your item, please note that original international shipping fees, destination customs duties, and local taxes collected at checkout are managed by international border networks and may be non-refundable.

How to Safely Package and Send Your Return

• Enclose Your Details: When packing your return, please make sure to include your Order Number and a Proof of Purchase inside the box so our team can easily identify it.
• Package Securely: Please ensure your items are packed securely in their original boxes or wrap them in sufficient outer packaging to protect them from damage during transit.
• Select Your Carrier: Because we cannot be held responsible for parcels that fail to reach us, we strongly recommend using a tracked shipping service or obtaining a definitive proof of postage from your provider.
• Receiving Your Refund: Little Babybox will process your refund directly back to your original payment method as soon as possible, and always within 14 days of our boutique safely receiving your returned goods.