Shipping policy

UK Domestic Delivery

We take every care to ensure your boutique items reach you swiftly and in perfect condition.

  • Same-Day Despatch: Orders placed before 12:00 noon (UK local time) on weekdays are typically despatched the same day. Orders received after 12:00 noon or over the weekend will be despatched the following working day.
  • Standard Delivery Timeline: Please allow 3 to 5 working days for delivery from your date of despatch.
  • Our Trusted Carriers: For our standard domestic deliveries, we primarily use Royal Mail Tracked 48 where possible. Depending on parcel sizes, we may also utilise EVRI, YODEL, or other reliable courier networks.
  • Remote Locations: Deliveries to more remote areas of the UK—including the Highlands and Islands, Channel Isles, Isle of Man, Northern Ireland, Eire, and the Scilly Isles—may take slightly longer. Please allow up to 7 working days from the date of despatch.
  • Express Delivery Requirements: If you require your order urgently, please contact us before purchasing so we can provide a custom quote for the fastest available premium courier service to meet your needs.
  • Delivery Conditions & Signatures: Some deliveries may require a physical signature upon arrival. We recommend specifying a secure address where someone will be available to receive the package. If you explicitly request a parcel to be left in a safe place or delivered without a signature, please note this is done entirely at your own risk.

Order Shortages & Transit Claims

Upon receiving your delivery, please inspect your packages carefully before signing or opening.

  • Shortages: It is the customer's responsibility to verify and sign for the correct number of packages as indicated on the carrier's delivery note. Please notify us of any shortages within 2 days of delivery.
  • Incorrect Goods: If you have received an incorrect item, please get in touch with our team within 2 days of delivery so we can rectify it immediately.
  • Damage in Transit: If your goods arrive visibly damaged, you have the right to refuse the parcel. Please ensure the damage is clearly noted on the carrier's delivery documentation and inform us within 2 days of the delivery attempt.

International Delivery (Simply for Flying Logbooks Only)

  • Exclusive International Product: At this time, only our Simply for Flying Logbooks are supported for international delivery outside of the United Kingdom. All other boutique inventory (including our Christening Gowns and Gift Boxes) is strictly reserved for UK domestic delivery.
  • All-Inclusive Pricing & Flexible Choices: To ensure full transparency, we calculate international taxes directly at checkout based on your delivery choice. If you select Express Delivery, all local country VAT and customs duties are fully pre-paid by us. Your package is shipped fully pre-cleared, meaning you or your recipient will never face unexpected doorstep customs bills or courier handling fees. If you prefer a lower upfront shipping cost, you can select Standard Delivery, where local country VAT and handling fees will instead be collected by your local postal carrier upon arrival.
  • Tracking & Timelines: International orders are despatched daily (weekdays only) using a premium, fully tracked international shipping service. Orders for in-stock logbooks are processed within 2–3 days. Please allow 3–7 business days for Express Pre-Paid shipments, and up to 14 days for Standard shipments from the date of despatch, subject to local customs processing. All website transactions are processed in Pounds Sterling (£).
  • 🇪🇺 EU Bulk Orders: Our maximum online checkout limit is 8 logbooks per order. For larger bulk or school orders, please contact us at littlebabybox.co.uk so we can arrange custom business shipping and commercial invoice terms.