Shipping, Returns & Cancellations
Shipping
UK Delivery
During weekdays, if ordered before 12noon, (UK local time) we usually despatch your order the same day using courier services. Orders received after 12noon, (UK local time) will usually be despatched the next working day.
Please allow 3 to 5 working days for delivery from date of despatch.
Deliveries may require a signature, so you may wish to specify a secure delivery address where somebody will be available to sign.
Deliveries to more remote areas of the UK, such as the Highlands and Islands, Channel Isles, Isle of Man, Northern Ireland, Eire and the Scilly Isles etc. may be made by Royal Mail, Parcel Post or other courier service. Please allow 7 working days for delivery from date of despatch.
- If you require any special delivery conditions, please advise.
- If you have any questions about the delivery of your order, please contact us.
- If you require a parcel to be left in a safe place or delivered without a signature, this is at your own risk.
We take every care possible to ensure your goods reach you swiftly and in the best condition. However please note:
- Shortages – It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery note and it will be your responsibility to notify us within 2 days from delivery.
- Incorrect goods – It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery.
- Time limitation for notification of claims – Damage in transit: If the goods arrive in a damaged condition, you can refuse to accept the parcel and you must make a note on the carriers’ delivery note and it will be your responsibility to inform us within 2 days of delivery.
International Delivery
We despatch daily, (weekdays only) using an international shipping partner and a “Tracked” service.
You will receive tracking details of your order, by email, once our courier has received your package into their delivery system.
If you have any queries at all regarding your order please contact us on info@littlebabybox.co.uk so that we may assist further.
All prices on our website are in pounds sterling and are inclusive of vat. If your order is being delivered outside the United Kingdom (UK) your delivery may attract import duties and local sales taxes, which you will be responsible for paying on receipt of your parcel. Duty and custom charges vary by country. Please allow 14 days for delivery from date of despatch.
Orders for in stock items are shipped within 2-3 days. For personalised items or items that are customised in any way at the request of the customer, we aim to have these items dispatched to you within 3-5 days.
After your order has been placed online, you will receive an email confirming your order. When your order is dispatched you will receive a tracking number for the courier service - it is important you include your phone number and email for these purposes, when placing your order. If your purchase is a gift and you are sending direct to the recipient, we will use your contact information for courier notifications, unless otherwise informed.
Please ensure you provide the correct address and postcode for your order. Little Babybox are not liable for a shipment not being delivered successfully if a customer has provided incorrect information and Little Babybox Ltd. are not liable to provide a replacement product.
Obviously there are times when unexpected events happen in life and as a small business this includes us. In the event of an issue that will impact the shipping of your order, we will notify you as soon as possible and keep you updated throughout. You will have the opportunity to cancel your order, with a full refund issued, should the delay be an issue for you.
Under the Consumer Contacts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving your goods.
However this does not apply for personalised items: Due to the nature of personalised products, returns, changes or cancellations are not accepted once an order has been placed. (Please note: In order to offer an efficient delivery service your personalised order is sent to production immediately. Please check you have entered the name or initials on screen correctly as we are not liable for any customer errors).
Cancellation
If you wish to cancel your order please email us at info@littlebabybox.co.uk as soon as possible, but at least within 14 days of receiving your goods.
If you cancel your order in full within 14 days of receiving your goods we will refund the full amount, including the initial standard postage and packing charges, in accordance with the Consummer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You will have to pay the costs of sending the item(s) back to us. We do not refund any postage charges if you cancel after the 14 days allowed, or if you only cancel part of your order.
You may also return your order to us if for any reason you are unhappy with your purchase, you can return it within 30 days of the date you received the goods. Items must be in the original packaging, with swing tickets and labels still attached, with its proof of purchase.
The returned goods must be in new, unused and saleable condition with original labels and swing tickets attached. When returning your item, please wrap securely and enclose your order number and proof of purchase. Little Babybox Ltd. will refund the purchase price to you as soon as possible and, in any case, within 14 days of the receipt of the returned goods. The customer is responsible for the postage costs incurred when returning items.
Sadly we cannot be responsible for parcels that fail to reach us so we recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar.
Please note that if you fail to take reasonable care of the goods Little Babybox Ltd. reserves the right not to accept the return.